UPS just doesn't seem to get it

"Full of the sound of the Gran Fury, signifying nothing." (granfury) 07/10/2018 at 06:28 • Filed to: None

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I have a notebook computer about to be delivered to my house, and I live in an area known for package thefts. But I can’t change the destination until after a delivery attempt has been made - maybe. So, rather than the tell them just to deliver to a local store, like I do with FedEx, I either have to:

1) risk having the package dropped at my door and potentially stolen before I can reroute

Or

2) wait for the undeliverable notice before I can tell them what to do regarding getting it delivered, including rerouting to an alternate drop location. Maybe.

Fuck you, UPS. I’m trying to help you get the package to a safe location without risk of theft, and get it to me in a reasonable amount of time at the same time. Risk it getting stolen or wait? Those are my only two  options? No.

random001 > Full of the sound of the Gran Fury, signifying nothing. 07/10/2018 at 06:59

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Hire an Uber to drive by your house and transport the laptop to your desired destination....

RTeeJay > Full of the sound of the Gran Fury, signifying nothing. 07/10/2018 at 06:59

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Send your stuff to your work address

TheTurbochargedSquirrel > Full of the sound of the Gran Fury, signifying nothing. 07/10/2018 at 07:01

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The worst part is that Laptops are often shipped with just a shipping label on the laptop box, no plain box to try to hide what it is.

Full of the sound of the Gran Fury, signifying nothing. > RTeeJay 07/10/2018 at 07:03

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I would, but my current employer, a public transportation agency, doesn’t allow this :(

Full of the sound of the Gran Fury, signifying nothing. > random001 07/10/2018 at 07:05

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Too much money for a $27 item...

Full of the sound of the Gran Fury, signifying nothing. > TheTurbochargedSquirrel 07/10/2018 at 07:06

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It’s used, so it’ll probably be in a plain brown box. That’s probably better, but not by much...

random001 > Full of the sound of the Gran Fury, signifying nothing. 07/10/2018 at 07:09

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Send your stuff to that Thai restaurant you go to all the time.  The girl behind the counter thinks you’re cute.

itschrome > Full of the sound of the Gran Fury, signifying nothing. 07/10/2018 at 07:33

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ever consider delivery to your work place?

E90M3 > Full of the sound of the Gran Fury, signifying nothing. 07/10/2018 at 07:39

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I have had luck signing up with my UPS and changing delivery before an attempt is made. I just have them send it to the UPS store, since it’s .25 miles away. I did have a problem trying to get them to change delivery of my Rolex, since the seller had to be notified before shipping was changed, but I was able to leave work and be there when it got delivered.

xsnowpig > Full of the sound of the Gran Fury, signifying nothing. 07/10/2018 at 08:05

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I really love it when the UPS driver logs the package is delivered to my “front door”, when in fact it is placed in my neighbors carport/shed which is a few hundred yards from my front door . when i call  ups to tell them there was no package on my front door, their response is always “did you check with your neighbors?”

TheRealBicycleBuck > Full of the sound of the Gran Fury, signifying nothing. 07/10/2018 at 09:33

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A friend of mine used to work next door to one of their sorting centers. He witnessed UPS workers tossing packages over the fence, presumably to be picked up later.

functionoverfashion > Full of the sound of the Gran Fury, signifying nothing. 07/10/2018 at 09:44

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That’s better than my experience with FedEx this spring. I ordered a piece of jewelry for my wife, delivery to my home. Theft is NOT an issue there, so I figured I could pre-authorize drop off or sign the slip they leave after an attempt, if it comes to that. This winter I pre-authorized dropoff of a laptop that was worth about the same amount of money (UPS) . But no, a person MUST BE PRESENT, which isn’t possible. I called the distribution center and they said I could pick it up there between 6:00 and 6:30 pm. It’s 45 minutes away, each way, and I have my kids at that time - not to mention, it’s their bedtime so... nope. Can I change the delivery address? Nope, not allowed by the shipper in this case.

I said, can I refuse it and just re-order? They said 3 attempts had to be made first. WTF? So I called the company I ordered from, and THEY were able to change the delivery location to my work.

Next time... I’ll do that from the beginning. It’s *sort of* frowned upon, but this would be an OK exception.

Full of the sound of the Gran Fury, signifying nothing. > E90M3 07/10/2018 at 10:42

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There were three options on the website/app to change delivery, with two of them greyed out for unknown reasons. I could have the package left with a neighbor; should I chooose the guy that’s in the process of being evicted or should I go with the Section 8 place next door with the revolving tenant list  - decisions, decisions...

Full of the sound of the Gran Fury, signifying nothing. > itschrome 07/10/2018 at 10:44

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That would be my first choice, but it’s not allowed. I work at a huge public transportation facility and it would probably take a day or two to get to me if it was allowed...

Full of the sound of the Gran Fury, signifying nothing. > TheRealBicycleBuck 07/10/2018 at 10:46

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That sounds like when I was a bag smasher at an international airport, where the ‘Fragile’ sticker was not a warning but a challenge...

E90M3 > Full of the sound of the Gran Fury, signifying nothing. 07/10/2018 at 10:54

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Probably the guy who is being evicted, he’ll probably try and squat or something. 

Derpwagon > Full of the sound of the Gran Fury, signifying nothing. 07/10/2018 at 11:19

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Call them, and then when the entry level phone person says they can’t help you, ask to speak to a supervisor. Politely. They’ll put you on with one of them, and you politely ask for what you need.

I had to do that recently for an exhaust for my Supra, and it was resolved in about 5 minutes of phone time. 

Derpwagon > Full of the sound of the Gran Fury, signifying nothing. 07/10/2018 at 11:20

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The shipper limited your options when they shipped the package. This just happened to me. Reposting:

Call them, and then when the entry level phone person says they can’t help you, ask to speak to a supervisor. Politely. They’ll put you on with one of them, and you politely ask for what you need.

I had to do that recently for an exhaust for my Supra, and it was resolved in about 5 minutes of phone time.  

vicali > E90M3 07/10/2018 at 11:35

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I ’ ve been a b l e t o d o t h i s a f e w t i m e s r e c e n t l y w i t h n i c e s h i n y t r u c k p a r t s t h a t I d i d n ’ t w a n t l e f t s i t t i n g a r o u n d o n t h e l a w n . . B u t I ’ m d e a l i n g w i t h U P S C a n a d a s o m a y b e they are just nicer.

E90M3 > vicali 07/10/2018 at 12:01

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Other than one time, I have had 0 issues changing delivery. 

haveacarortwoorthree2 > E90M3 07/10/2018 at 12:14

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This. Signed up and have changed delivery locations mid-stream at least a couple of times. 

WiscoProud > Full of the sound of the Gran Fury, signifying nothing. 07/10/2018 at 14:32

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I don’t know where you work, but I just get valuable items delivered to my office. Someone will sign for them and I just throw it in my car. Alternatively, can you get items like this delivered to a parent’s house in a better area or something? 

Jason Spears > Full of the sound of the Gran Fury, signifying nothing. 07/10/2018 at 15:30

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They retired “What can brown do for you” almost a decade ago? What is their “ thing” now, a poop emoji?